Help · Delivery
Shipping, plainly
We ship home fragrance worldwide. Here is exactly how it works — methods, timings, rates and the bits about customs that nobody enjoys but everybody should know.
Last updated: 23 June 2026
Where do you ship?
Worldwide. We dispatch from the United Kingdom to most countries. All prices are shown and charged in US Dollars (USD), wherever you are.
How much does shipping cost?
Standard shipping is a flat $6 USD. Orders of $50 USD or more ship free, anywhere in the world. Your shipping cost is always shown at checkout before you pay — never a surprise afterwards.
How long will it take?
Orders are packed within 1–2 business days. After dispatch, estimated transit times are:
- — United Kingdom: 2–4 business days
- — Europe: 4–8 business days
- — United States & Canada: 6–12 business days
- — Rest of world: 8–18 business days
These are estimates, not guarantees; carriers and customs can add time during busy periods.
Will I be able to track my order?
Yes. Once your order is dispatched you’ll receive a confirmation email with a tracking number where the destination supports it.
What about customs, duties and taxes?
Orders shipped outside the UK may be subject to import duties, taxes or customs fees set by the destination country. These are not included in your order total and are the responsibility of the recipient. Where applicable, any taxes we are required to collect are calculated at the secure payment step.
Are there any restrictions on what you can ship?
Our pump room sprays are non-aerosol and contain no propellants, so they ship by standard methods. Some carriers apply rules to candles and incense; if a specific destination cannot accept an open-flame item, we’ll contact you before dispatch with options or a refund.
My order hasn't arrived — what now?
If your tracking hasn’t updated or the estimated window has passed, email support@westminsterph.shop with your order number and we’ll chase it down. Lost-in-transit orders are replaced or refunded — see our Returns & Refunds Policy.