Returns & refunds

Yes — you may return unopened, unused items in their original, sealed packaging within 14 days of delivery for a full refund of the product price. Just contact us first so we can guide you through it.

For hygiene and safety reasons, the following items cannot be returned once opened or unsealed: reed diffusers and refills, room sprays, scented sachets, potpourri, wax melts, candles, incense and aroma stones — unless they arrive damaged, defective or incorrect (see below). This is the standard exception for sealed goods that aren’t suitable for return once unsealed, and it does not affect your statutory rights.

We’ll always put it right. If your order arrives damaged, faulty, or not as described, email support@westminsterph.shop within 14 dayswith your order number and a photo. We’ll offer a replacement or a full refund, including any return shipping costs — even for opened items.

Three simple steps:

• 1 — Email support@westminsterph.shop with your order number and reason.
• 2 — We’ll confirm whether your item is eligible and send return instructions.
• 3 — Once we receive and inspect the item, we process your refund.

Approved refunds are issued to your original payment method, in USD, within 5–10 business days of us receiving and inspecting the returned item. Your bank may take a few extra days to show it. Original shipping charges are non-refundable except where the item was damaged, faulty or incorrect.

For a change-of-mind return of an unopened item, you cover the return postage. For damaged, faulty or incorrect items, we cover it in full.

If your order hasn’t shipped yet, email us as soon as possible and we’ll do our best to amend or cancel it. Once an order is dispatched, the returns process above applies.

No. This policy sits alongside your statutory rights, including under the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015. Nothing here removes a right you have in law. This policy is governed by the laws of England and Wales.